Technical Help

System Requirements

A note about upgrades

There is a veritable plethora of software version combinations available to Web users. While it would be nice to "support them all," it is impossible to do so. Upgraded software is available to everyone, therefore, it is most practical to support the current latest versions of all software required for use with this web site.

In some cases, certain older versions of software are so ubiquitous that effort has been made to assure backward compatibility (particularly, in the case of Internet Explorer version 6). In most cases, however, the versions older than those listed on this page can have problems and are not considered compatible with this web site.

As upgrades become available, they will be tested for support with this site. Once the site has been validated with the upgraded version, the older version will no longer be supported. Users will be expected to obtain and install the upgraded version. The versions of software currently tested and supported will be listed on this technical help page.

Apple QuickTime

This site delivers video content via the Apple® QuickTime™ plug-in. The following version is currently supported:

  • Apple QuickTime Plug-in, version 7.2

Previous versions of the QuickTime plug-in are not supported. The upgraded version of QuickTime may be downloaded by clicking here:

Get QuickTime for Free

Trouble playing movies within the online course:

If you cannot watch the movies, usually displayed in the upper-left portion of the web browser screen, then you may have an older version of QuickTime installed, or some other problem with the QuickTime plug-in. Visit the following web site to resolve problems with your QuickTime plug-in:

Apple QuickTime Troubleshooting

Adobe Flash

This site delivers multimedia content via the Adobe® Flash™ Player plug-in. The following version is currently supported:

  • Adobe Flash Player, version 9

Previous versions of Flash are not supported. The upgraded version may be downloaded by clicking here:

Get Adobe Flash Player

Trouble using multimedia presentations within the online course:

If you cannot access multimedia presentations within the online course, then you may have an older version of Flash installed, or some other problem with the Flash Player plug-in. Visit the following web site to resolve problems with your Flash Player plug-in:

Adobe Flash Player Check

Adobe Acrobat

This site delivers published print media via Adobe® Reader™. The following version is currently supported:

  • Adobe Reader, version 8

Previous versions of Adobe Reader are not supported. The upgraded version may be downloaded by clicking here:

Get Adobe Reader

Trouble viewing published print media within the online course:

If you cannot access published print media (.pdf files) within the online course, then you may have an older version of Adobe Reader installed, or some other problem with the Adobe Reader plug-in. Visit the link above to make sure you have the latest version of Adobe Reader.

Web Browsing Devices

The courses on this web site are intended for use on personal computers such as a laptop, PC, or Mac. It may be possible to use this site on some other type of web browsing device, but such use is not supported.

Use of this site on PDA's, cell phones, and similar portable devices is not supported.

Accessibility

This web site has been designed to conform with published standards concerning Web accessibility. However, it is not possible for the publisher to test and validate functionality with all accessibility devices or software. If you need help accessing this web site, please contact our technical support via telephone at 888-654-5327.

Operating Systems

The following computer operating systems have been tested and are supported:

  • Microsoft Windows 98, 2000, XP, Vista
  • Apple Mac OSX

Although the site may work with other computer operating systems, it is impractical to test and support every operating system available to computer users today. The online courses are developed in compliance with published Web standards, and therefore, should be compatible with any operating system that conforms to the same standards. If you are having difficulty with any of the features in the online courses, please make sure you are using one of the tested and supported operating systems.

Web Browsers

The following web browsers have been tested and are supported. Clicking these links will take you to the upgrade site for each browser:

Although the site may work with other web browsers, it is impractical to test and support every browser available to computer users today. The online courses are developed in compliance with published Web standards, and therefore, should be compatible with any browser that conforms to the same standards. If you are having difficulty with any of the features in the online courses, please make sure you are using one of the tested and supported web browsers.

JavaScript Support

JavaScript is Disabled

These online courses take advantage of the latest innovations in web browser technology using AJAX scripting methods. In order to use these courses you must enable your browser's JavaScript support for this web site.

This web site does not utilize spyware or any other software that may compromise your computer or the security of data stored on your computer. Your personal information is protected at Adams State College by the Family Educational Rights and Privacy Act (US CFR 20.31.III.4.1232g). We will not use your information for any purpose other than that which is required by this website to support your completion of this course for college credit.

Browser Cookies

This site uses browser cookies to store settings regarding your online session. If you have turned off or disabled your browser's support of cookies, you will not be able to use the site. Most particularly, you will not be able to log in to the course.

Cookie support is enabled in your browser by default. If you have disabled cookie support, please return to your browser's security settings and enable it for this web site.

Page updated 10-12-2007